Order can be canceled before actual delivery by discussing with flowerdeliveryuae.com representative on genuine reasons. Email can be sent on this matter to process a refund of payment of made by credit card online. We use 2checkout.com payment gateway and can issue a refund upon request. If the refund is made within 4 hours of payment due to duplication or other reasons full amount will be refunded. If the order is canceled and refund requested after 4 hours there will be a card processing fee of 6% of the amount paid reduced from the refund amount.